LoungeUp - Notice history

The situation is now returning to normal. We still observe delays in the ingestion of PMS data and are working towards a full resolution.

We are applying a fix and are confident on the resolution, while we cannot announce the full recovery time for the moment

We have identified the component causing the latency. We are logging some data to understand how we can quickly solve this issue.

We have fixed the bottleneck and have expedited all urgent imports. All imports should be ok very soon now.

Incident is now closed.

The incident is now closed

Missing guests in searches are now visible. Campaigns to be sent to these guests are going to be scheduled in a few minutes.

We have identified the source of the missing indexed documents and are working towards a quick resolution.

All emails are now correctly routed and delivered

We have found a solution with our provider and emails are now delivered again.

There are some emails waiting in queues so please expect some delays for at least 1 hour.

Notifications from the guest app and messages exchanged through the message hub are now delivered (with perhaps some delays to cope with the queue).

We are still working with our provider towards a resolution of this issue.

All emails will be sent afterwards.

We have difficulties to route our emails through our subcontractor and are working towards a solution with them.

We have identified the origin of the delay and are working on a fix