LoungeUp - Notice history

All systems operational

100% - uptime

LoungeUp Portal - Operational

100% - uptime
1st Jul 2024 · 99.81%1st Aug · 100.0%30th Sep · 100.0%

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1st Jul 2024
1st Aug 2024
30th Sep 2024

LoungeUp ID - Operational

100% - uptime
1st Jul 2024 · 99.81%1st Aug · 100.0%30th Sep · 100.0%

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1st Jul 2024
1st Aug 2024
30th Sep 2024

LoungeUp Back-Office - Operational

100% - uptime
1st Jul 2024 · 99.81%1st Aug · 100.0%30th Sep · 100.0%

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1st Jul 2024
1st Aug 2024
30th Sep 2024

LoungeUp Dmbook - Operational

100% - uptime
1st Jul 2024 · 99.81%1st Aug · 99.69%30th Sep · 100.0%

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1st Jul 2024
1st Aug 2024
30th Sep 2024

Notice history

1st Sep 2024

Component update
  • Completed
    30 September 2024 at 6:13 AM
    Completed
    30 September 2024 at 6:13 AM
    Maintenance has completed successfully.
  • In progress
    30 September 2024 at 6:00 AM
    In progress
    30 September 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    30 September 2024 at 6:00 AM
    Planned
    30 September 2024 at 6:00 AM

    We are planning for a scheduled maintenance of our API gateway resulting in a short unavailabity of our platform

Guest data not properly indexed
  • Resolved
    Resolved

    All data are now correctly indexed

  • Monitoring
    Monitoring

    The fix deployed is working properly and all data to be indexed are handled with success.

    We are monitoring the situation towards full resolution.

  • Update
    Update

    The fix we have deployed is working properly but we have a lot of data waiting to be indexed, so we are pushing another fix to increase speed.

  • Identified
    Identified

    We have identified the problem and are currently preparing and deploying a fix

  • Investigating
    Investigating

    Some guest data are not properly indexed in our search system which has impact on most guest related features like sending campaigns.

    We are currently investigating this incident.

1st Aug 2024

Component upgrade
  • Completed
    25 August 2024 at 10:01 PM
    Completed
    25 August 2024 at 10:01 PM
    Maintenance has completed successfully
  • In progress
    25 August 2024 at 10:00 PM
    In progress
    25 August 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    25 August 2024 at 10:00 PM
    Planned
    25 August 2024 at 10:00 PM

    We are planning to upgrade a component of our infrastructure.

    This upgrade is necessary to improve system performance and reliability.

    During this time, there will be a brief interruption of the application lasting around 1 minute.

    We anticipate minimal impact, and most users should not notice any disruption.

Dmbook Pro is unavailable
  • Resolved
    Resolved

    Dmbook Pro is now fully available

  • Update
    Update

    We have restored the access to Dmbook Pro and are now monitoring the situation to check if everything goes smoothly for everyone.

  • Monitoring
    Monitoring

    We are performing some checks before opening again the service.

    Dmbook Pro will be available in a few moments now.

  • Update
    Update

    We are still working towards full recovery of the service (expected before end of the morning, CEST)

  • Identified
    Identified

    We have identified the origin of the incident and are working towards a recovery.

    It may take more than one hour.

    We will update this incident here regularly.

  • Investigating
    Investigating
    We are currently investigating this incident.
Servers Upgrade — Dmbook Pro
  • Completed
    05 August 2024 at 9:00 PM
    Completed
    05 August 2024 at 9:00 PM
    Maintenance has completed successfully.
  • In progress
    05 August 2024 at 8:00 PM
    In progress
    05 August 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    05 August 2024 at 8:00 PM
    Planned
    05 August 2024 at 8:00 PM

    We are planning for a scheduled maintenance during that time.

A solution provider is experiencing problems
  • Resolved
    Resolved

    Our services are now usable again

  • Monitoring
    Monitoring

    The situation is now much better and a full recovery is expected in a few minutes.

    We are monitoring the situation.

  • Identified
    Identified

    A solution provider is warning us that they are currently facing a network outage. This provider is used by LoungeUp in the process of scheduling campaigns (emails, SMS & WhatsApp). This may lead to some delays to deliver campaigns in the meantime.

    We are expecting a quick recovery on their side and we cannot do much on our side to mitigate the problem.

    We well keep you updated until complete resolution.

1st Jul 2024

General access failure
  • Resolved
    Resolved

    We have completely resolved the issue.

  • Update
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    Monitoring

    We have been able to restore access to all services and are still working on a full resolution. We are closely monitoring the situation.

  • Identified
    Identified

    We have identified the source and have been able to restore access to the application. Some other services are still waiting for recovery.

  • Investigating
    Investigating
    We are currently investigating this incident.

1st Jul 2024 to 1st Sep 2024

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