D-EDGE CRM Status - Incident history https://status.loungeup.com D-EDGE CRM Thu, 16 Apr 2026 07:47:25 +0000 Font issues on DMbook pages Type: Incident Duration: 1 hour and 41 minutes Affected Components: D-EDGE Dmbook Apr 16, 07:47:25 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 16, 09:28:15 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 41 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>07:47:25</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>09:28:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Apr 2026 07:47:25 +0000 https://status.loungeup.com/incident/cmo16fc8x095w14105dg6zq6s https://status.loungeup.com/incident/cmo16fc8x095w14105dg6zq6s Database maintenance Type: Maintenance Duration: 1 hour Affected Components: D-EDGE CRM Back-Office, , D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM Emailing & Newsletters, Applications → Mar 29, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 29, 22:59:45 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , ,

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>22:59:45</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 29 Mar 2026 22:00:00 +0000 https://status.loungeup.com/maintenance/cmncb157j0256j3xdtlcqw4oi https://status.loungeup.com/maintenance/cmncb157j0256j3xdtlcqw4oi Database maintenance Type: Maintenance Duration: 37 minutes Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM Emailing & Newsletters Mar 28, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 28, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 28, 23:37:08 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 37 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>23:37:08</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 28 Mar 2026 23:00:00 +0000 https://status.loungeup.com/maintenance/cmn8o7hol07ftzw36uvohg7kh https://status.loungeup.com/maintenance/cmn8o7hol07ftzw36uvohg7kh Emails not delivered Type: Incident Duration: 1 day, 12 hours and 26 minutes Affected Components: D-EDGE Dmbook, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM ID, D-EDGE CRM Emailing & Newsletters Mar 28, 13:02:57 GMT+0 - Monitoring - Guest app emails are now also delivered (messages / forms / orders / ...) Mar 29, 08:32:43 GMT+0 - Monitoring - The incident is resolved and we are now able to recover fully and deliver newsletters (all other emails, sms and whatsapp were delivered). We are still observing delays in the newsletters delivery but they should resolve in the next hours. Mar 29, 11:26:09 GMT+0 - Resolved - This incident has been resolved. Mar 28, 03:09:05 GMT+0 - Identified - We have identified the problem which is related to our Email Service Provider and we are working with them to resolve the issue timely. SMS & WhatsApp are not affected. Mar 28, 10:16:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 28, 12:03:34 GMT+0 - Monitoring - Stay emails are now being delivered (with some delay) from a falback route. If you had configured a custom domain name, it won't be used while we recover fully from the situation. Newsletters are not sent yet. Mar 27, 23:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day, 12 hours and 26 minutes

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>13:02:57</var> GMT+0</small><br><strong>Monitoring</strong> - Guest app emails are now also delivered (messages / forms / orders / ...).</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>08:32:43</var> GMT+0</small><br><strong>Monitoring</strong> - The incident is resolved and we are now able to recover fully and deliver newsletters (all other emails, sms and whatsapp were delivered). We are still observing delays in the newsletters delivery but they should resolve in the next hours..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>11:26:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>03:09:05</var> GMT+0</small><br><strong>Identified</strong> - We have identified the problem which is related to our Email Service Provider and we are working with them to resolve the issue timely. SMS & WhatsApp are not affected..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>10:16:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 28</var>, <var data-var='time'>12:03:34</var> GMT+0</small><br><strong>Monitoring</strong> - Stay emails are now being delivered (with some delay) from a falback route. If you had configured a custom domain name, it won't be used while we recover fully from the situation. Newsletters are not sent yet..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 27 Mar 2026 23:00:00 +0000 https://status.loungeup.com/incident/cmn9sditx07bv3acky0oyqzct https://status.loungeup.com/incident/cmn9sditx07bv3acky0oyqzct Network major incident Type: Incident Duration: 48 minutes Affected Components: D-EDGE Dmbook, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM ID, D-EDGE CRM Emailing & Newsletters Mar 24, 14:10:14 GMT+0 - Investigating - We are currently investigating this incident. Mar 24, 14:57:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 24, 14:57:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 48 minutes

Affected Components: , , , , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>14:10:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>14:57:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>14:57:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 14:10:14 +0000 https://status.loungeup.com/incident/cmn4oz2cl09ygh7k49boe8o5n https://status.loungeup.com/incident/cmn4oz2cl09ygh7k49boe8o5n D-EDGE CRM not responding Type: Incident Duration: 1 hour and 3 minutes Affected Components: D-EDGE Dmbook, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM ID, D-EDGE CRM Emailing & Newsletters, , Integrations → Mar 11, 08:33:36 GMT+0 - Investigating - We are currently investigating this incident. Mar 11, 08:51:31 GMT+0 - Identified - We are continuing to work on a fix for this incident. We have mitigated the situation in order to restore access to the platform. Mar 11, 09:36:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: , , , , , , , ,

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>08:33:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>08:51:31</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We have mitigated the situation in order to restore access to the platform..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>09:36:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Mar 2026 08:33:36 +0000 https://status.loungeup.com/incident/cmmls822u00gcxu1k9438abi0 https://status.loungeup.com/incident/cmmls822u00gcxu1k9438abi0 Database maintenance Type: Maintenance Duration: 1 hour and 39 minutes Affected Components: D-EDGE CRM Guest App, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Emailing & Newsletters Mar 5, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. A database component will receive a version upgrade. Mar 5, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 5, 04:50:16 GMT+0 - Identified - Maintenance is taking a bit longer than expected. We do our best to re-open access to CRM platform as soon as possible. Mar 5, 05:24:49 GMT+0 - Identified - Maintenance is still in progress. We are observing very good progress and hope to be live again in a few minutes Mar 5, 05:39:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 39 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. A database component will receive a version upgrade..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>04:50:16</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is taking a bit longer than expected. We do our best to re-open access to CRM platform as soon as possible..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:24:49</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. We are observing very good progress and hope to be live again in a few minutes.</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:39:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 5 Mar 2026 04:00:00 +0000 https://status.loungeup.com/maintenance/cmm8v2zfs05lj9yh8fq567h7l https://status.loungeup.com/maintenance/cmm8v2zfs05lj9yh8fq567h7l Email delivery latency Type: Incident Duration: 2 hours and 55 minutes Affected Components: D-EDGE CRM Emailing & Newsletters Feb 18, 13:30:00 GMT+0 - Identified - Our provider is experiencing latencies. We are waiting for a fix on their side. Feb 18, 16:25:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 55 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Identified</strong> - Our provider is experiencing latencies. We are waiting for a fix on their side..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>16:25:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 18 Feb 2026 13:30:00 +0000 https://status.loungeup.com/incident/cmls76aah0ax1eookld2xcc2s https://status.loungeup.com/incident/cmls76aah0ax1eookld2xcc2s High latency in CRM search operations Type: Incident Duration: 3 days and 23 hours Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM APIs Feb 16, 09:57:06 GMT+0 - Resolved - This incident has been resolved. Feb 12, 10:57:22 GMT+0 - Identified - We are experiencing unsually high delays in search operations in the CRM. We are applying some fixes ti mitigate the situation. Type: Incident

Duration: 3 days and 23 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:57:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>10:57:22</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing unsually high delays in search operations in the CRM. We are applying some fixes ti mitigate the situation..</p> ]]> Thu, 12 Feb 2026 10:57:22 +0000 https://status.loungeup.com/incident/cmljcgyk502hmws1dmryh1dli https://status.loungeup.com/incident/cmljcgyk502hmws1dmryh1dli Unavailability of guest data Type: Incident Duration: 29 minutes Affected Components: D-EDGE CRM Guest App, D-EDGE Dmbook, D-EDGE CRM ID, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Emailing & Newsletters Dec 16, 10:35:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 16, 11:03:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 29 minutes

Affected Components: , , , , , , ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>10:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>11:03:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Dec 2025 10:35:00 +0000 https://status.loungeup.com/incident/cmj8gu6f70dvd5tvv85046w8i https://status.loungeup.com/incident/cmj8gu6f70dvd5tvv85046w8i General slow down of the platform Type: Incident Duration: 25 minutes Affected Components: D-EDGE CRM Guest App, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE Dmbook, D-EDGE CRM ID, D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Emailing & Newsletters Nov 27, 16:02:15 GMT+0 - Investigating - We are currently investigating this incident. Nov 27, 16:18:41 GMT+0 - Monitoring - Things are back to normal, we are monitoring the situation Nov 27, 16:26:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:02:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:18:41</var> GMT+0</small><br><strong>Monitoring</strong> - Things are back to normal, we are monitoring the situation.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:26:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 27 Nov 2025 16:02:15 +0000 https://status.loungeup.com/incident/cmihmggb20026ejrcpbjjp01o https://status.loungeup.com/incident/cmihmggb20026ejrcpbjjp01o Platform slowdowns Type: Incident Duration: 17 minutes Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM Guest App, D-EDGE Dmbook, D-EDGE CRM ID, D-EDGE CRM Imports from PMS, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM APIs, D-EDGE CRM Emailing & Newsletters Nov 20, 08:17:12 GMT+0 - Investigating - We are currently investigating this incident. Nov 20, 08:25:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 20, 08:33:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:17:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:25:26</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:33:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Nov 2025 08:17:12 +0000 https://status.loungeup.com/incident/cmi75rfaj07sboroo6g0hc3j9 https://status.loungeup.com/incident/cmi75rfaj07sboroo6g0hc3j9 Email Delivery Issues Type: Incident Duration: 5 hours and 1 minute Affected Components: D-EDGE CRM Back-Office Nov 14, 22:10:28 GMT+0 - Resolved - This incident has been resolved. Nov 14, 17:09:27 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 5 hours and 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>22:10:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>17:09:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 14 Nov 2025 17:09:27 +0000 https://status.loungeup.com/incident/cmhz44sqg01bjuinlg80xqk4x https://status.loungeup.com/incident/cmhz44sqg01bjuinlg80xqk4x intermittent outages Type: Incident Duration: 38 minutes Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM Guest App, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM APIs, D-EDGE CRM Imports from PMS, D-EDGE Dmbook, D-EDGE CRM ID, D-EDGE CRM Emailing & Newsletters Nov 4, 09:00:49 GMT+0 - Investigating - We are currently investigating this incident. Nov 4, 09:24:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 4, 09:38:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components: , , , , , , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:00:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:24:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:38:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Nov 2025 09:00:49 +0000 https://status.loungeup.com/incident/cmhkc9vxf04cq6m1tz3njaen9 https://status.loungeup.com/incident/cmhkc9vxf04cq6m1tz3njaen9 Server storage issue resolved Type: Incident Affected Components: D-EDGE Dmbook Oct 22, 07:30:00 GMT+0 - Resolved - Some services were impacted by full server storage. The issue has now been resolved and everything is functioning normally. Thank you for your patience! Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 22</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Some services were impacted by full server storage. The issue has now been resolved and everything is functioning normally. Thank you for your patience!.</p> ]]> Wed, 22 Oct 2025 07:30:00 +0000 https://status.loungeup.com/incident/cmh1sphiw03f3fwusj7zoxi0v https://status.loungeup.com/incident/cmh1sphiw03f3fwusj7zoxi0v Dmbook : platform upgrade Type: Maintenance Duration: 5 hours and 38 minutes Affected Components: D-EDGE Dmbook Oct 20, 09:30:00 GMT+0 - Identified - We are upgrading our platform from 11:30 a.m. to 2:30 p.m. (Paris time - UTC+2). Access to the Dmbook platform may be temporarily interrupted or disrupted. Oct 20, 12:28:35 GMT+0 - Identified - Maintenance is still in progress. A database preparation operation is still underway, and its completion is necessary for reopening. We are doing everything possible to restore access as soon as possible. Oct 20, 12:57:52 GMT+0 - Identified - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon. Oct 20, 13:34:20 GMT+0 - Identified - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon. We are making good progress and hope to reopen very soon now. Oct 20, 14:02:25 GMT+0 - Identified - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon. Oct 20, 15:07:54 GMT+0 - Completed - Maintenance has completed successfully. In a few minutes you should see Dmbook again. If you still have the maintenance screen, please allow 5 minutes and refresh. Oct 20, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 20, 12:01:27 GMT+0 - Identified - Maintenance is still in progress. Type: Maintenance

Duration: 5 hours and 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our platform from 11:30 a.m. to 2:30 p.m. (Paris time - UTC+2). Access to the Dmbook platform may be temporarily interrupted or disrupted..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:28:35</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. A database preparation operation is still underway, and its completion is necessary for reopening. We are doing everything possible to restore access as soon as possible..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:57:52</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>13:34:20</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon. We are making good progress and hope to reopen very soon now..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:02:25</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:07:54</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully. In a few minutes you should see Dmbook again. If you still have the maintenance screen, please allow 5 minutes and refresh..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>12:01:27</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still in progress..</p> ]]> Mon, 20 Oct 2025 09:30:00 +0000 https://status.loungeup.com/maintenance/cmgkswmnn00cbph3850b81zgy https://status.loungeup.com/maintenance/cmgkswmnn00cbph3850b81zgy Some campaigns (email, sms) are delivered with delay Type: Incident Duration: 1 hour and 22 minutes Affected Components: D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Instant Messages (SMS, WhatsApp) Oct 3, 12:24:18 GMT+0 - Resolved - This incident has been resolved. Oct 3, 11:02:31 GMT+0 - Investigating - We are currently investigating this incident. Oct 3, 12:16:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:24:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:02:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:16:37</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 3 Oct 2025 11:02:31 +0000 https://status.loungeup.com/incident/cmgaqj4we048swyqbedgwutz6 https://status.loungeup.com/incident/cmgaqj4we048swyqbedgwutz6 Arrival & departure lists not displaying properly when ordered by guest name Type: Incident Duration: 2 hours and 9 minutes Affected Components: D-EDGE CRM Back-Office Sep 19, 05:25:00 GMT+0 - Investigating - We are currently investigating this incident. A workaround consists in sorting by another column like "Stay". Sep 19, 07:34:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 9 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>05:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. A workaround consists in sorting by another column like "Stay"..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>07:34:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 19 Sep 2025 05:25:00 +0000 https://status.loungeup.com/incident/cmfqeb5dk00brr58s3fi0lrx2 https://status.loungeup.com/incident/cmfqeb5dk00brr58s3fi0lrx2 Impossible to log in for some users Type: Incident Duration: 16 minutes Affected Components: D-EDGE CRM ID Sep 17, 07:44:20 GMT+0 - Investigating - We are currently investigating this incident. Sep 17, 07:59:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 08:00:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>07:44:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>07:59:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>08:00:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 17 Sep 2025 07:44:20 +0000 https://status.loungeup.com/incident/cmfnoen70000vzmwqcvcfl3l7 https://status.loungeup.com/incident/cmfnoen70000vzmwqcvcfl3l7 Memory and CPU upgrade of our computing cluster Type: Maintenance Duration: 30 minutes Affected Components: D-EDGE Dmbook, D-EDGE CRM ID, D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Guest App, D-EDGE CRM Imports from PMS, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM APIs Aug 20, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 20, 06:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 20, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 20 Aug 2025 06:30:00 +0000 https://status.loungeup.com/maintenance/cmegx6zr70003j3idl0yt79ll https://status.loungeup.com/maintenance/cmegx6zr70003j3idl0yt79ll Memory upgrade of the core message broker Type: Maintenance Duration: 10 minutes Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Guest App, D-EDGE CRM Imports from PMS, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM APIs Aug 13, 06:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 13, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 13, 06:39:56 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>06:39:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 13 Aug 2025 06:30:00 +0000 https://status.loungeup.com/maintenance/cme2zf2qc01365aawk8a01puh https://status.loungeup.com/maintenance/cme2zf2qc01365aawk8a01puh Our search cluster is responding with high delays and slowing down the whole platform Type: Incident Duration: 48 minutes Affected Components: D-EDGE CRM Guest App, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters Aug 8, 15:27:13 GMT+0 - Resolved - This incident has been resolved. Aug 8, 15:12:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 8, 14:39:34 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 48 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:27:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>15:12:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>14:39:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 8 Aug 2025 14:39:34 +0000 https://status.loungeup.com/incident/cme2xmkpp000fswo00p08a8ut https://status.loungeup.com/incident/cme2xmkpp000fswo00p08a8ut D-EDGE CRM not responding or with great delays Type: Incident Duration: 24 minutes Affected Components: D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Guest App, D-EDGE CRM APIs, D-EDGE CRM Imports from PMS, D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters Jul 30, 08:31:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 30, 08:31:37 GMT+0 - Resolved - This incident has been resolved. Jul 30, 08:07:46 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 24 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>08:31:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>08:31:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>08:07:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 30 Jul 2025 08:07:46 +0000 https://status.loungeup.com/incident/cmdpoo1ph005fwce3ataesxac https://status.loungeup.com/incident/cmdpoo1ph005fwce3ataesxac Service Guest Profile is not responding properly Type: Incident Duration: 1 hour and 18 minutes Affected Components: D-EDGE CRM APIs Jul 3, 06:32:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 3, 07:23:04 GMT+0 - Resolved - This incident has been resolved. Jul 3, 06:05:20 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>06:32:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>07:23:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>06:05:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 3 Jul 2025 06:05:20 +0000 https://status.loungeup.com/incident/cmcmzelmz00xfhqjn8t93b4wj https://status.loungeup.com/incident/cmcmzelmz00xfhqjn8t93b4wj D-EDGE CRM ID not responding Type: Incident Duration: 2 minutes Affected Components: D-EDGE CRM ID Jul 1, 15:12:29 GMT+0 - Resolved - This incident has been resolved. Jul 1, 15:10:25 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:12:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>15:10:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 1 Jul 2025 15:10:25 +0000 https://status.loungeup.com/incident/cmcknzv1t00c8sx4kdjlvvmwn https://status.loungeup.com/incident/cmcknzv1t00c8sx4kdjlvvmwn Database upgrade Type: Maintenance Duration: 9 minutes Affected Components: D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters Jun 24, 05:39:00 GMT+0 - Completed - Maintenance has completed successfully. Jun 24, 05:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We will upgrade the version and the storage of a database server. This maintenance was initially scheduled on Monday June 23rd, same time, and has been postponed for 24h. Jun 24, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 9 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>05:39:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We will upgrade the version and the storage of a database server. This maintenance was initially scheduled on Monday June 23rd, same time, and has been postponed for 24h..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 24 Jun 2025 05:30:00 +0000 https://status.loungeup.com/maintenance/cmc98mrbo000afremzgzkcswj https://status.loungeup.com/maintenance/cmc98mrbo000afremzgzkcswj Database upgrade Type: Maintenance Duration: 11 minutes Affected Components: D-EDGE CRM Imports from PMS, D-EDGE CRM APIs, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Back-Office, D-EDGE CRM Emailing & Newsletters Jun 23, 05:18:31 GMT+0 - Completed - The maintenance has been canceled. All the necessary conditions were not met. It will be rescheduled. Jun 23, 05:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We will upgrade the version and the storage of a database server. Type: Maintenance

Duration: 11 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>05:18:31</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has been canceled. All the necessary conditions were not met. It will be rescheduled..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. We will upgrade the version and the storage of a database server..</p> ]]> Mon, 23 Jun 2025 05:30:00 +0000 https://status.loungeup.com/maintenance/cmc34nxed000cjn06bxht0c56 https://status.loungeup.com/maintenance/cmc34nxed000cjn06bxht0c56 Major slowdowns Type: Incident Duration: 1 day, 7 hours and 22 minutes Affected Components: D-EDGE CRM Back-Office, D-EDGE CRM Guest App Jun 2, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 3, 16:28:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 3, 20:22:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 7 hours and 22 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:28:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>20:22:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Jun 2025 13:00:00 +0000 https://status.loungeup.com/incident/cmbgljb5i0003vbkku2t65txv https://status.loungeup.com/incident/cmbgljb5i0003vbkku2t65txv General outage under investigation Type: Incident Duration: 1 hour and 31 minutes Affected Components: D-EDGE CRM ID, D-EDGE CRM Guest App, D-EDGE CRM APIs, D-EDGE CRM Imports from PMS, D-EDGE Dmbook, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Back-Office May 30, 06:00:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 30, 07:12:31 GMT+0 - Resolved - This incident has been resolved. May 30, 05:41:44 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>06:00:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>07:12:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>05:41:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 30 May 2025 05:41:44 +0000 https://status.loungeup.com/incident/cmbadlad3000i6tyyyjjpfb2p https://status.loungeup.com/incident/cmbadlad3000i6tyyyjjpfb2p Slow or unresponding applications Type: Incident Duration: 4 hours and 15 minutes Affected Components: D-EDGE Dmbook, D-EDGE CRM Guest App, D-EDGE CRM Back-Office May 13, 18:43:05 GMT+0 - Resolved - This incident has been resolved. May 13, 14:27:47 GMT+0 - Investigating - We are currently investigating this incident. May 13, 16:30:57 GMT+0 - Monitoring - The situation is now stable, and we are monitoring our systems to ensure a complete recovery Type: Incident

Duration: 4 hours and 15 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>18:43:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>14:27:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>16:30:57</var> GMT+0</small><br><strong>Monitoring</strong> - The situation is now stable, and we are monitoring our systems to ensure a complete recovery.</p> ]]> Tue, 13 May 2025 14:27:47 +0000 https://status.loungeup.com/incident/cmamlwaht001jyhc41tsh60t8 https://status.loungeup.com/incident/cmamlwaht001jyhc41tsh60t8 Delays in automated campaigns sending Type: Incident Duration: 4 hours and 31 minutes Affected Components: D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Emailing & Newsletters Apr 18, 09:08:53 GMT+0 - Identified - We have identified the faulty component and are working towards a resolution. Apr 18, 10:00:59 GMT+0 - Resolved - This incident has been resolved. Apr 18, 05:30:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 18, 09:37:22 GMT+0 - Monitoring - The fix has been deployed and we are catching up the delay Type: Incident

Duration: 4 hours and 31 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>09:08:53</var> GMT+0</small><br><strong>Identified</strong> - We have identified the faulty component and are working towards a resolution..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>10:00:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>09:37:22</var> GMT+0</small><br><strong>Monitoring</strong> - The fix has been deployed and we are catching up the delay.</p> ]]> Fri, 18 Apr 2025 05:30:00 +0000 https://status.loungeup.com/incident/cm9mk5t6w003rnsbijbj63jfb https://status.loungeup.com/incident/cm9mk5t6w003rnsbijbj63jfb Guestprofile search issues Type: Incident Duration: 7 hours and 51 minutes Affected Components: D-EDGE CRM APIs, D-EDGE CRM Back-Office, D-EDGE CRM Guest App, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Imports from PMS Feb 19, 22:25:20 GMT+0 - Resolved - This incident has been resolved. Feb 19, 14:34:18 GMT+0 - Identified - We have found the issue and are working on it. Feb 19, 17:01:54 GMT+0 - Identified - We are applying a fix and are confident on the resolution, while we cannot announce the full recovery time for the moment Feb 19, 21:45:16 GMT+0 - Monitoring - The situation is now returning to normal. We still observe delays in the ingestion of PMS data and are working towards a full resolution. Type: Incident

Duration: 7 hours and 51 minutes

Affected Components: , , , , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>22:25:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>14:34:18</var> GMT+0</small><br><strong>Identified</strong> - We have found the issue and are working on it..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>17:01:54</var> GMT+0</small><br><strong>Identified</strong> - We are applying a fix and are confident on the resolution, while we cannot announce the full recovery time for the moment.</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>21:45:16</var> GMT+0</small><br><strong>Monitoring</strong> - The situation is now returning to normal. We still observe delays in the ingestion of PMS data and are working towards a full resolution..</p> ]]> Wed, 19 Feb 2025 14:34:18 +0000 https://status.loungeup.com/incident/cm7c0kzgw000y9ui63w72c3ui https://status.loungeup.com/incident/cm7c0kzgw000y9ui63w72c3ui Delays in campaigns delivery Type: Incident Duration: 2 hours and 53 minutes Affected Components: D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Emailing & Newsletters Jan 23, 16:29:17 GMT+0 - Resolved - This incident has been resolved. Jan 23, 14:20:24 GMT+0 - Identified - We have identified the component causing the latency. We are logging some data to understand how we can quickly solve this issue. Jan 23, 13:36:33 GMT+0 - Investigating - We are currently investigating this incident. Campaigns triggered by PMS update (like checkin or booking events) are sent without delays. Type: Incident

Duration: 2 hours and 53 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>16:29:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>14:20:24</var> GMT+0</small><br><strong>Identified</strong> - We have identified the component causing the latency. We are logging some data to understand how we can quickly solve this issue..</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>13:36:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Campaigns triggered by PMS update (like checkin or booking events) are sent without delays..</p> ]]> Thu, 23 Jan 2025 13:36:33 +0000 https://status.loungeup.com/incident/cm69dmpgp000cme67g3uv08lw https://status.loungeup.com/incident/cm69dmpgp000cme67g3uv08lw Component update Type: Maintenance Duration: 13 minutes Affected Components: D-EDGE CRM ID, D-EDGE CRM APIs, D-EDGE CRM Back-Office, D-EDGE CRM Guest App Sep 30, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance of our API gateway resulting in a short unavailabity of our platform Sep 30, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 30, 06:13:11 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance of our API gateway resulting in a short unavailabity of our platform.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>06:13:11</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 30 Sep 2024 06:00:00 +0000 https://status.loungeup.com/maintenance/cm1kdmmyu000zq76fvotiq7dp https://status.loungeup.com/maintenance/cm1kdmmyu000zq76fvotiq7dp Component upgrade Type: Maintenance Duration: 1 minute Affected Components: D-EDGE CRM Back-Office Aug 25, 22:00:00 GMT+0 - Identified - We are planning to upgrade a component of our infrastructure. This upgrade is necessary to improve system performance and reliability. During this time, there will be a brief interruption of the application lasting around 1 minute. We anticipate minimal impact, and most users should not notice any disruption. Aug 25, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 22:01:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 minute

Affected Components:

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to upgrade a component of our infrastructure. This upgrade is necessary to improve system performance and reliability. During this time, there will be a brief interruption of the application lasting around 1 minute. We anticipate minimal impact, and most users should not notice any disruption..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>22:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 25 Aug 2024 22:00:00 +0000 https://status.loungeup.com/maintenance/cm053qrwb004e12qgqqrj47ob https://status.loungeup.com/maintenance/cm053qrwb004e12qgqqrj47ob Servers Upgrade — Dmbook Pro Type: Maintenance Duration: 1 hour Affected Components: D-EDGE Dmbook Aug 5, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 5, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 5, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 5 Aug 2024 20:00:00 +0000 https://status.loungeup.com/maintenance/clzbe3tlc84270hsn01c6s9m70 https://status.loungeup.com/maintenance/clzbe3tlc84270hsn01c6s9m70 Servers upgrade Type: Maintenance Duration: 29 minutes Affected Components: D-EDGE CRM ID, D-EDGE Dmbook, D-EDGE CRM APIs, D-EDGE CRM Guest App, D-EDGE CRM Back-Office, D-EDGE CRM Instant Messages (SMS, WhatsApp), D-EDGE CRM Emailing & Newsletters, D-EDGE CRM Imports from PMS May 27, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 27, 20:28:33 GMT+0 - Completed - Maintenance has completed successfully. May 27, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. The availability of some services or functionalities of the LoungeUp platform may be affected (slowdowns or lack of response) during several successive short periods. Type: Maintenance

Duration: 29 minutes

Affected Components: , , , , , , ,

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:28:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. The availability of some services or functionalities of the LoungeUp platform may be affected (slowdowns or lack of response) during several successive short periods..</p> ]]> Mon, 27 May 2024 20:00:00 +0000 https://status.loungeup.com/maintenance/clwiymno119303b6optd9516ct https://status.loungeup.com/maintenance/clwiymno119303b6optd9516ct Kubernetes Cluster Upgrade Type: Maintenance Duration: 1 hour Affected Components: D-EDGE CRM ID, D-EDGE CRM APIs, D-EDGE CRM Guest App Feb 22, 20:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 22, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 22 Feb 2023 20:30:00 +0000 https://status.loungeup.com/maintenance/clg67tq5777291pwon89vqstat https://status.loungeup.com/maintenance/clg67tq5777291pwon89vqstat