D-EDGE CRM - Notice history

All systems operational

100% - uptime

D-EDGE CRM Guest App - Operational

100% - uptime
1st Aug 2025 · 99.92%1st Sep · 100.0%31st Oct · 100.0%

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1st Aug 2025
1st Sep 2025
31st Oct 2025

D-EDGE CRM ID - Operational

100% - uptime
1st Aug 2025 · 100.0%1st Sep · 99.98%31st Oct · 100.0%

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1st Aug 2025
1st Sep 2025
31st Oct 2025

D-EDGE CRM Back-Office - Operational

100% - uptime
1st Aug 2025 · 99.92%1st Sep · 100.0%31st Oct · 100.0%

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1st Aug 2025
1st Sep 2025
31st Oct 2025

D-EDGE Dmbook - Operational

100% - uptime
1st Aug 2025 · 100.0%1st Sep · 100.0%31st Oct · 99.69%

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1st Aug 2025
1st Sep 2025
31st Oct 2025

Notice history

1st Oct 2025

Server storage issue resolved
  • Resolved
    Resolved

    Some services were impacted by full server storage. The issue has now been resolved and everything is functioning normally. Thank you for your patience!

Dmbook : platform upgrade
  • Completed
    20 October 2025 at 3:07 PM
    Completed
    20 October 2025 at 3:07 PM

    Maintenance has completed successfully. In a few minutes you should see Dmbook again. If you still have the maintenance screen, please allow 5 minutes and refresh.

  • Update
    20 October 2025 at 2:02 PM
    In progress
    20 October 2025 at 2:02 PM

    Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon.

  • Update
    20 October 2025 at 1:34 PM
    In progress
    20 October 2025 at 1:34 PM

    Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon.
    We are making good progress and hope to reopen very soon now.

  • Update
    20 October 2025 at 12:57 PM
    In progress
    20 October 2025 at 12:57 PM

    Maintenance is still in progress. We apologize for the undesired delay and we are working hard to restore access to the application very soon.

  • Update
    20 October 2025 at 12:28 PM
    In progress
    20 October 2025 at 12:28 PM

    Maintenance is still in progress. A database preparation operation is still underway, and its completion is necessary for reopening.

    We are doing everything possible to restore access as soon as possible.

  • Update
    20 October 2025 at 12:01 PM
    In progress
    20 October 2025 at 12:01 PM

    Maintenance is still in progress.

  • In progress
    20 October 2025 at 9:30 AM
    In progress
    20 October 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    20 October 2025 at 9:30 AM
    Planned
    20 October 2025 at 9:30 AM

    We are upgrading our platform from 11:30 a.m. to 2:30 p.m. (Paris time - UTC+2). Access to the Dmbook platform may be temporarily interrupted or disrupted.

Some campaigns (email, sms) are delivered with delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

1st Sep 2025

Arrival & departure lists not displaying properly when ordered by guest name
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. A workaround consists in sorting by another column like "Stay".

Impossible to log in for some users
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

1st Aug 2025

Memory and CPU upgrade of our computing cluster
  • Completed
    20 August 2025 at 7:00 AM
    Completed
    20 August 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    20 August 2025 at 6:30 AM
    In progress
    20 August 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    20 August 2025 at 6:30 AM
    Planned
    20 August 2025 at 6:30 AM
    We are planning for a scheduled maintenance during that time.
Memory upgrade of the core message broker
  • Completed
    13 August 2025 at 6:39 AM
    Completed
    13 August 2025 at 6:39 AM
    Maintenance has completed successfully.
  • In progress
    13 August 2025 at 6:30 AM
    In progress
    13 August 2025 at 6:30 AM
    Maintenance is now in progress
  • Planned
    13 August 2025 at 6:30 AM
    Planned
    13 August 2025 at 6:30 AM
    We are planning for a scheduled maintenance during that time.
Our search cluster is responding with high delays and slowing down the whole platform
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

1st Aug 2025 to 1st Oct 2025

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