All systems operational

Applications

100.0% uptime

LoungeUp Portal

100.0% uptime
1st Oct 2023 · 100.0%1st Nov · 100.0%31st Dec · 100.0%
1st Oct 2023100.0% uptime
1st Nov 2023100.0% uptime
31st Dec 2023100.0% uptime

LoungeUp ID

100.0% uptime
1st Oct 2023 · 100.0%1st Nov · 100.0%31st Dec · 100.0%
1st Oct 2023100.0% uptime
1st Nov 2023100.0% uptime
31st Dec 2023100.0% uptime

LoungeUp Back-Office

99.99% uptime
1st Oct 2023 · 99.98%1st Nov · 100.0%31st Dec · 100.0%
1st Oct 202399.98% uptime
1st Nov 2023100.0% uptime
31st Dec 2023100.0% uptime

LoungeUp Dmbook

100.0% uptime
1st Oct 2023 · 100.0%1st Nov · 100.0%31st Dec · 100.0%
1st Oct 2023100.0% uptime
1st Nov 2023100.0% uptime
31st Dec 2023100.0% uptime

Notice history

1st Dec 2023

No notices reported this month

1st Nov 2023

Guest Profile API responding slowly
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The situation is now back to normal. We are monitoring closely for the minutes to come.

  • Identified
    Identified

    We have identified the bottleneck and we are deploying a fix

  • Investigating
    Investigating

    We are currently investigating this incident.

Guest Profile API has degraded performances
  • Resolved
    Resolved

    This API is now responding timely and correctly.

  • Monitoring
    Monitoring

    We have identified the source of the degraded performance and are correcting it

  • Identified
    Identified

    We have identified a bottleneck affecting performances and are working towards resolution

  • Investigating
    Investigating

    We are currently investigating this incident.

1st Oct 2023

General outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have restored access to all apps and are monitoring the situation

  • Investigating
    Investigating

    We are currently investigating this outage which affects most of the platform

Guest Profile unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    An external provider is rolling out a security update, which causes some problems on our side.

Message Hub is not displaying any conversation
  • Resolved
    Resolved

    The problem is now fully resolved.

  • Monitoring
    Monitoring

    We have located the problem and deploying a fix.

  • Investigating
    Investigating

    We are currently investigating this incident.

1st Oct 2023 to 1st Dec 2023