We are monitoring the situation which is now back to normal

The database was experiencing bad performances

This incident has been resolved.

SMS and WhatsApp messages are no more delayed. Emails are currently being delivered at a good pace and catching up.

We have identified a blockage in the campaign delivery system. The problem has been resolved and the campaigns are now being sent out, but delays are to be expected. SMS messages take priority over emails.

This incident has been resolved.

We are reopening the incident as we have reports of malfunction

This incident has been resolved.

Service is restored

This incident has been resolved.

This incident has been resolved.

We implemented a fix and are currently monitoring the result.