LoungeUp - Notice history

All systems operational

100% - uptime

LoungeUp Portal - Operational

100% - uptime
1st Sep 2024 · 100%1st Oct · 100.0%30th Nov · 100.0%

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1st Sep 2024
1st Oct 2024
30th Nov 2024

LoungeUp ID - Operational

100% - uptime
1st Sep 2024 · 100%1st Oct · 100.0%30th Nov · 100.0%

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1st Sep 2024
1st Oct 2024
30th Nov 2024

LoungeUp Back-Office - Operational

100% - uptime
1st Sep 2024 · 100%1st Oct · 100.0%30th Nov · 100.0%

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1st Sep 2024
1st Oct 2024
30th Nov 2024

LoungeUp Dmbook - Operational

100% - uptime
1st Sep 2024 · 100%1st Oct · 100.0%30th Nov · 99.97%

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1st Sep 2024
1st Oct 2024
30th Nov 2024

Notice history

1st Nov 2024

No notices reported this month

1st Oct 2024

Dmbook Pro not accessible
  • Resolved
    Resolved

    The issue has been fixed

  • Identified
    Identified
    We are continuing to work on a fix for this incident.

1st Sep 2024

Component update
  • Completed
    30 September 2024 at 6:13 AM
    Completed
    30 September 2024 at 6:13 AM
    Maintenance has completed successfully.
  • In progress
    30 September 2024 at 6:00 AM
    In progress
    30 September 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    30 September 2024 at 6:00 AM
    Planned
    30 September 2024 at 6:00 AM

    We are planning for a scheduled maintenance of our API gateway resulting in a short unavailabity of our platform

Guest data not properly indexed
  • Resolved
    Resolved

    All data are now correctly indexed

  • Monitoring
    Monitoring

    The fix deployed is working properly and all data to be indexed are handled with success.

    We are monitoring the situation towards full resolution.

  • Update
    Update

    The fix we have deployed is working properly but we have a lot of data waiting to be indexed, so we are pushing another fix to increase speed.

  • Identified
    Identified

    We have identified the problem and are currently preparing and deploying a fix

  • Investigating
    Investigating

    Some guest data are not properly indexed in our search system which has impact on most guest related features like sending campaigns.

    We are currently investigating this incident.

1st Sep 2024 to 1st Nov 2024

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