LoungeUp - Notice history

All systems operational

100% - uptime

LoungeUp Portal - Operational

100% - uptime
1st Jan 2025 · 100.0%1st Feb · 99.68%31st Mar · 100.0%

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1st Jan 2025
1st Feb 2025
31st Mar 2025

LoungeUp ID - Operational

100% - uptime
1st Jan 2025 · 100.0%1st Feb · 100.0%31st Mar · 100.0%

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1st Jan 2025
1st Feb 2025
31st Mar 2025

LoungeUp Back-Office - Operational

100% - uptime
1st Jan 2025 · 99.95%1st Feb · 99.68%31st Mar · 100.0%

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1st Jan 2025
1st Feb 2025
31st Mar 2025

LoungeUp Dmbook - Operational

100% - uptime
1st Jan 2025 · 100.0%1st Feb · 100.0%31st Mar · 100.0%

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1st Jan 2025
1st Feb 2025
31st Mar 2025

Notice history

1st Mar 2025

No notices reported this month

1st Feb 2025

Guestprofile search issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The situation is now returning to normal. We still observe delays in the ingestion of PMS data and are working towards a full resolution.

  • Update
    Update

    We are applying a fix and are confident on the resolution, while we cannot announce the full recovery time for the moment

  • Identified
    Identified

    We have found the issue and are working on it.

1st Jan 2025

Delays in campaigns delivery
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the component causing the latency. We are logging some data to understand how we can quickly solve this issue.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Campaigns triggered by PMS update (like checkin or booking events) are sent without delays.

Delays in PMS connections
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have fixed the bottleneck and have expedited all urgent imports. All imports should be ok very soon now.

  • Investigating
    Investigating
    We are currently investigating this incident.
Search feature is not responding timely
  • Resolved
    Resolved

    Incident is now closed.

  • Investigating
    Investigating
    We are currently investigating this incident.
Missing guests & bookings in searches
  • Resolved
    Resolved

    The incident is now closed

  • Monitoring
    Monitoring

    Missing guests in searches are now visible. Campaigns to be sent to these guests are going to be scheduled in a few minutes.

  • Identified
    Identified

    We have identified the source of the missing indexed documents and are working towards a quick resolution.

  • Investigating
    Investigating

    Some bookings and guest data are missing in all search-based screens (including arrival lists).
    We are currently investigating this incident.

1st Jan 2025 to 1st Mar 2025

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