D-EDGE CRM - Notice history

All systems operational

100% - uptime

D-EDGE CRM Guest App - Operational

100% - uptime
1st Jul 2026 · 99.94%1st Aug · 100.0%30th Sep · 99.64%

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1st Jul 2026
1st Aug 2026
30th Sep 2026

D-EDGE CRM ID - Operational

100% - uptime
1st Jul 2026 · 100.0%1st Aug · 100.0%30th Sep · 99.64%

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1st Jul 2026
1st Aug 2026
30th Sep 2026

D-EDGE CRM Back-Office - Operational

100% - uptime
1st Jul 2026 · 99.19%1st Aug · 100.0%30th Sep · 99.64%

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1st Jul 2026
1st Aug 2026
30th Sep 2026

D-EDGE Dmbook - Operational

100% - uptime
1st Jul 2026 · 100.0%1st Aug · 100.0%30th Sep · 99.64%

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1st Jul 2026
1st Aug 2026
30th Sep 2026

Notice history

1st Sep 2026

Elasticsearch provider experiencing hardware failure
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Our Elasticsearch provider is experiencing a hardware failure. Guest profile search and segments may be slow or unavailable. We are following their incident and will update as service is restored.

General unavailability of the platform
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

1st Aug 2026

Delayed guest profile indexing updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We're currently experiencing a delay in how quickly recent guest profile changes appear in search. We've identified the cause and applied a fix. Data is catching up progressively and we expect everything to be fully up to date within a few hours.

1st Jul 2026

Guest app unavailable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Cluster ES unavailable
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Our ElasticSearch cluster is restarting, we are getting back to normal.

  • Identified
    UTC
    Identified

    Our Elasticsearch service is currently unavailable

Guestprofile degraded performances
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

1st Jul 2026 to 1st Sep 2026

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