Delays in campaigns delivery

Resolved

Degraded performance

Started 9 months agoLasted about 3 hours

Affected

Integrations

D-EDGE CRM Emailing & Newsletters

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Updates

Resolved
23 January 2025 at 4:29 PM
Resolved
23 January 2025 at 4:29 PM
This incident has been resolved.
Identified
23 January 2025 at 2:20 PM
Identified
23 January 2025 at 2:20 PM
We have identified the component causing the latency. We are logging some data to understand how we can quickly solve this issue.
Investigating
23 January 2025 at 1:36 PM
Investigating
23 January 2025 at 1:36 PM
We are currently investigating this incident.
Campaigns triggered by PMS update (like checkin or booking events) are sent without delays.

D-EDGE CRM - Delays in campaigns delivery – Incident details