D-EDGE CRM - Guest data not properly indexed – Incident details

All systems operational

Guest data not properly indexed

Resolved
Partial outage
Started about 2 years agoLasted 2 hours 56 minutes

Affected

Integrations

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

D-EDGE CRM Emailing & Newsletters

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

Updates
  • Resolved
    UTC
    Resolved

    All data are now correctly indexed

  • Monitoring
    UTC
    Monitoring

    The fix deployed is working properly and all data to be indexed are handled with success.

    We are monitoring the situation towards full resolution.

  • Update
    UTC
    Update

    The fix we have deployed is working properly but we have a lot of data waiting to be indexed, so we are pushing another fix to increase speed.

  • Identified
    UTC
    Identified

    We have identified the problem and are currently preparing and deploying a fix

  • Investigating
    UTC
    Investigating

    Some guest data are not properly indexed in our search system which has impact on most guest related features like sending campaigns.

    We are currently investigating this incident.