D-EDGE CRM - Guest data not properly indexed – Incident details

All systems operational

Show current status

Guest data not properly indexed

ResolvedPartial outage2 hours 56 minutes

Affected

Integrations

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

D-EDGE CRM Emailing & Newsletters

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Partial outage from 8:00 AM to 10:21 AM, Degraded performance from 10:21 AM to 10:56 AM

  • ResolvedUTC

    All data are now correctly indexed

  • MonitoringUTC

    The fix deployed is working properly and all data to be indexed are handled with success.

    We are monitoring the situation towards full resolution.

  • UpdateUTC

    The fix we have deployed is working properly but we have a lot of data waiting to be indexed, so we are pushing another fix to increase speed.

  • IdentifiedUTC

    We have identified the problem and are currently preparing and deploying a fix

  • InvestigatingUTC

    Some guest data are not properly indexed in our search system which has impact on most guest related features like sending campaigns.

    We are currently investigating this incident.