D-EDGE CRM - Some PMS synchronizations are late – Incident details

All systems operational

Some PMS synchronizations are late

Resolved
Degraded performance
Started over 2 years agoLasted about 1 hour

Affected

Integrations

Degraded performance from 10:47 AM to 11:07 AM, Operational from 11:07 AM to 11:51 AM

D-EDGE CRM Imports from PMS

Degraded performance from 10:47 AM to 11:26 AM, Operational from 11:26 AM to 11:51 AM

D-EDGE CRM Emailing & Newsletters

Degraded performance from 10:47 AM to 11:07 AM, Operational from 11:07 AM to 11:51 AM

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Degraded performance from 10:47 AM to 11:07 AM, Operational from 11:07 AM to 11:51 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The faulty data has been identified and isolated.

    The data is now imported timely and campaigns are delivered on time.

    We will update this incident as soon as we have fixed the origin of it.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.