Guest Profile API has degraded performances

Resolved

Degraded performance

Started almost 3 years ago10 November 2023Lasted about 3 hours10 November 20235:418:44 AMUTC

Affected

Applications

D-EDGE CRM Back-Office

Integrations

D-EDGE CRM Imports from PMS

D-EDGE CRM APIs

Updates

Resolved
10 November 2023 at 8:44 AMUTC
Resolved
10 November 2023 at 8:44 AMUTC
This API is now responding timely and correctly.
Monitoring
10 November 2023 at 8:30 AMUTC
Monitoring
10 November 2023 at 8:30 AMUTC
We have identified the source of the degraded performance and are correcting it
Identified
10 November 2023 at 5:46 AMUTC
Identified
10 November 2023 at 5:46 AMUTC
We have identified a bottleneck affecting performances and are working towards resolution
Investigating
10 November 2023 at 5:41 AMUTC
Investigating
10 November 2023 at 5:41 AMUTC
We are currently investigating this incident.

D-EDGE CRM - Guest Profile API has degraded performances – Incident details