D-EDGE CRM - Guest Profile slow or not responding – Incident details

All systems operational

Guest Profile slow or not responding

Resolved
Partial outage
Started over 3 years agoLasted 2 hours 10 minutes

Affected

Applications

Partial outage from 5:48 AM to 7:59 AM

D-EDGE CRM Back-Office

Partial outage from 5:48 AM to 7:59 AM

Integrations

Partial outage from 5:48 AM to 7:59 AM

D-EDGE CRM Emailing & Newsletters

Partial outage from 5:48 AM to 7:59 AM

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Partial outage from 5:48 AM to 7:59 AM

D-EDGE CRM APIs

Partial outage from 5:48 AM to 7:59 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident is now closed

  • Monitoring
    UTC
    Monitoring

    The service has been restored by our sub contractant. We are monitoring the full recovery.

  • Update
    UTC
    Update

    Our provider is currently fixing the problem.

  • Update
    UTC
    Update

    Guest Profile searches & arrivals list are now responding.
    We are stil lworking on a full recovery of the service.

  • Identified
    UTC
    Identified

    We have located the problem. It affects an Elastic Search cluster hosted by a partner. We have escalated the problem to them and are working in a temporary fix on our side.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.