D-EDGE CRM - General access failure – Incident details

All systems operational

General access failure

Resolved
Operational
Started about 2 years agoLasted about 2 hours

Affected

Applications

Major outage from 7:00 AM to 8:08 AM, Operational from 8:08 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

D-EDGE CRM ID

Major outage from 7:00 AM to 8:08 AM, Operational from 8:08 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

D-EDGE CRM Back-Office

Major outage from 7:00 AM to 8:08 AM, Operational from 8:08 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

D-EDGE Dmbook

Major outage from 7:00 AM to 8:08 AM, Operational from 8:08 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

D-EDGE CRM Guest App

Major outage from 7:00 AM to 8:08 AM, Operational from 8:08 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

Integrations

Major outage from 7:00 AM to 8:08 AM, Partial outage from 8:08 AM to 8:11 AM, Operational from 8:11 AM to 8:28 AM, Partial outage from 8:28 AM to 9:18 AM

Updates
  • Resolved
    UTC
    Resolved

    We have completely resolved the issue.

  • Update
    UTC
    Update
    We implemented a fix and are currently monitoring the result.
  • Monitoring
    UTC
    Monitoring

    We have been able to restore access to all services and are still working on a full resolution. We are closely monitoring the situation.

  • Identified
    UTC
    Identified

    We have identified the source and have been able to restore access to the application. Some other services are still waiting for recovery.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.