D-EDGE CRM - Important delays in some PMS updates – Incident details

All systems operational

Important delays in some PMS updates

Resolved
Degraded performance
Started about 2 years agoLasted about 3 hours

Affected

Integrations

Degraded performance from 4:49 PM to 5:21 PM, Operational from 5:21 PM to 7:50 PM

D-EDGE CRM Imports from PMS

Degraded performance from 4:49 PM to 5:21 PM, Operational from 5:21 PM to 7:50 PM

D-EDGE CRM Emailing & Newsletters

Degraded performance from 4:49 PM to 5:21 PM, Operational from 5:21 PM to 7:50 PM

D-EDGE CRM Instant Messages (SMS, WhatsApp)

Degraded performance from 4:49 PM to 5:21 PM, Operational from 5:21 PM to 7:50 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The situation is now far better and the delay is decreasing. All campaigns triggered by a change in booking state are delivered successfully. We monitor the situation.

  • Investigating
    Investigating

    We have identified a bottleneck on some PMS updates leading to delays in delivering some email or SMS campaigns. We are working towards a quick resolution.