D-EDGE CRM - LoungeUp ID (our identity service) is responding with delay – Incident details

All systems operational

LoungeUp ID (our identity service) is responding with delay

Resolved
Partial outage
Started over 2 years agoLasted 35 minutes

Affected

Applications

Partial outage from 10:24 AM to 10:35 AM, Degraded performance from 10:24 AM to 10:35 AM, Operational from 10:35 AM to 10:59 AM

D-EDGE CRM ID

Partial outage from 10:24 AM to 10:35 AM, Operational from 10:35 AM to 10:59 AM

D-EDGE CRM Back-Office

Degraded performance from 10:24 AM to 10:35 AM, Operational from 10:35 AM to 10:59 AM

D-EDGE Dmbook

Degraded performance from 10:24 AM to 10:35 AM, Operational from 10:35 AM to 10:59 AM

D-EDGE CRM Guest App

Degraded performance from 10:24 AM to 10:35 AM, Operational from 10:35 AM to 10:59 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The fix is deployed, we are now monitoring the situation.

  • Identified
    UTC
    Identified

    Our reverse-proxy component is crash looping. We have identified the reason and are deploying a fix.

  • Investigating
    UTC
    Investigating

    These delays are slowing down the whole platform.

    We are currently investigating this incident.